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social data acquisition

Data Acquisition

Gather key social data to build a
360-degree view of your customers

social customer insights

Customer Insights

Convert social data into
customer intelligence

social business integrations

Enterprise Integration

Leverage customer intelligence to drive value-based business decisions

INCREASE BRAND AWARENESS & PERCEPTION

Drive recognition, recall, and perception through content marketing, promotions, and cross-channel communications

ACQUIRE NEW
CUSTOMERS

Increase trial and conversions with data-driven content decisions, effective targeting, and transaction tracking

IMPROVE CUSTOMER
SATISFACTION

Offer timely customer service via social channels to ensure the best customer experience possible

INCREASE LIFETIME CUSTOMER VALUE

Create meaningful relationships via personalized one-to-one interaction that drive repeat purchases

REDUCE OPERATIONAL EXPENSES

Streamline global planning, execution, and customer engagement activities via one shared enterprise platform

MITIGATE
BRAND RISK

Manage user-specific roles, permissions, and workflows to control all proactive and reactive customer communication

Shoutlet Profiles give us a 360-degree view of our customers, which makes us more effective marketers.

David Carlson
Director of Marketing Communications

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