Community managers asked, and Facebook granted: Replies are here! As of March, brand pages and public figure profiles can now respond to specific comments on a Facebook thread – a dream feature for stimulating conversation and handling customer questions or concerns.
Today, Shoutlet is excited to announce its own integration of Facebook Replies as part of its Social CRM, providing customers the ability to view replies and respond to fans through the Shoutlet platform. Shoutlet customer Finish Line is already anticipating major boosts to their social efforts through the new feature. (more…)