Social CRM

Gain insight into your community with user-level social profiles that track individual interaction history and uncover your most active fans.

Social CRM
Social CRM example

Moderate Facebook, Twitter, and YouTube

Manage multiple platform communities in one central location

Understand your community

View user-level social profiles that give your team a snapshot of a person’s social data and their interaction history with your Facebook Pages and other Shoutlet-powered content.

Execute response procedures

Create task assignments and priority levels for responding to users on Facebook, Twitter, and YouTube.

Categorize fans and followers

Assign internal tags to specific users on Facebook, Twitter, and YouTube to classify your fans.

Tag posts and comments

Organize topics by tagging individual posts and comments from your community.

Identify your most active fans

Shoutlet’s Influencer Score ranks Facebook fans according to post frequency.

Protect your Facebook Wall

Use keywords to flag posts and comments for review or auto-delete when specified.

Receive instant notifications

Get email alerts for activity on Facebook, Twitter, and YouTube.

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