Shoutlet Customer Experience Group
Unmatched account management, technical support, and ongoing education
All Shoutlet users have access to on-demand video training and a full library of user guides. Ongoing training refreshers, or “therapy sessions,” can be scheduled with Tech Therapy. Custom training sessions are also available.
Tech Therapy is Shoutlet’s full-time technical support team. All customers have access to phone and online technical support. In addition to free global technical assistance 24/7, this expert team works in tandem with Shoutlet Implementation Specialists and Account Managers to provide the most thorough customer support in the social media management space.
Dedicated to your company throughout the duration of your license, an experienced Account Manager is designated as a permanent point of contact and is committed to ensuring customers get the most out of the platform. Optional Strategic Account Management services are available, providing you with strategy sessions, goal discovery, quarterly reviews, and more.
Personalized Implementation Process
Every new customer works with the Shoutlet Implementation Team to guide them through the on-boarding process. Our Implementation Specialists ensure you are up and running across all social media accounts and worldwide locations, franchises, or brands.
Ongoing Education and Communication
From the first day as a customer, your team will have access to Shoutlet U, Shoutlet’s exclusive resources and education website. Here you’ll find customer-only webinars, worksheets, and newsletters, plus case studies and customer examples to elevate your Shoutlet usage. Frequent communication about new features, product updates, and other breaking announcements are also part of the customer experience.
MARISA SCIME | DIRECTOR SOCIAL MEDIA COMMUNICATIONS & STRATEGY